Frequently Asked Questions

On most sofas, loveseats and chairs, you have the option to choose style, to change the fabric (fabric or leather), the leg stain, the cushion firmness, toss pillow fabric, and nailhead colour (if applicable). Within dining and bedrooms, you have the options to choose style, stain, wood type (depending on company), fabric, and in some cases customize to the exact measurements you need.

When you are purchasing your furniture we ask that you measure both the furniture (length, width and height). As well, please measure – from wall to wall and floor to ceiling- any doors, hallways, corridors, entrances, or the room that the furniture will be before purchase. All sales are final sale and we are not responsible for any furniture that does not fit in your home.

Yes! We offer a protection program with an extended warranty of 5 years. The price of a protection plan is dependent on the cost of your furniture.

Yes, we offer delivery for a fee of $129 (local delivery). Any delivery outside of the Haldimand or Niagara region will be at an extra cost. Our delivery team brings your merchandise directly into your home, places it in the desired location and then removes all garbage or packaging. We highly suggest having our delivery expects to bring your furniture into your home.

Yes, you can pick up your purchase at the designated store. We suggest you bring a large vehicle or pick up truck, another person to help you load your items, and a rope or tie downs to secure your merchandise. Should you choose to wave delivery and decided to arrange your own transportation you will assume all liability for any potential damages during transportation or installation once the furniture leaves the store.

All sales are final; our team will work with you to make sure your purchase is exactly what you want and need. Our Professional Sales Associates are here to assist you make the right choice for your specific needs.